Refund policy
Returns
We will accept most* returns if the product is sent back within 30 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* 30 day returns
- Return must be NEW, in original packaging, maintain tags, and be un-used.
- Refund will be given upon receipt per the conditions above. Refund will be net round trip shipping costs.
- Bikes, bike parts, gift cards, climbing, backcountry, and other safety equipment excluded. All sales final on these categories.
- Additional Exclusions: Skis/Snowboards or any item with service performed like binding mounting, boot fitting, tune, or other specific care that was done post purchase prior to shipping or pickup in store.
- Customer originated order cancellations and returns may be subject to re-stocking fees. This fee will be determined in order to cover credit card fees, labor, and shipping fees when applicable.
- Customer will be given a return label to use for the return. The cost of round trip shipping will be quoted and deducted from the final refund.
- Customer will be responsible to provide proof of a shipping receipt in cases of lost in transit return shipments. Customer is advised to ask for a shipping receipt at the time they drop the product off with the carrier utilizing the return label provided.
* We offer full support on assisting you with any damaged, defective, or other warranty requests and we will coordinate a replacement per our brand product guarantees.
We are in business to stay in business and abuse of these policies will be maintained at the manager's discretion.
Please contact kody@gravitycoalition.com with any additional questions.
Please contact kody@gravitycoalition.com to coordinate your return.
For items that are received damaged, defective, or you received the wrong item please contact kody@gravitycoalition.com and we will quickly replace your product.
For items that have been used but are found to be damaged or defective, we will provide full support in processing warranty claims per each of our respective brands warranty policies and product guaranties.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. The return address will be communicated via email and with the return label once you request your return.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable) please contact kody@gravitycoalition.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kody@gravitycoalition.com. Generally for exchanges we will coordinate a new order while we wait the for original item to be returned. This will allow us to get the exchanged item out to you while the other items go through the return process.
Shipping
We will provide and return shipping label You will be responsible for paying for your own shipping costs for round trip shipping of your item. Shipping costs are non-refundable. If you receive a refund, the cost of round trip shipping will be deducted from your refund.
We don’t guarantee that we will receive your returned item. It will be your responsibility to communicate a shipping receipt for your return in order for us to assist with a lost in transit return shipping claim.